Exploring the Value of a Risk-Management Quality-Assurance Model to Support Delivery of Quality Higher Education in the Conflict-Affected Northwest of Syria

Abstract

Universities worldwide are adopting quality-assurance programmes to improve the quality of their services, however, the value of Western quality-management models developed for stable contexts, in conflict-affected contexts is questionable. This study sought to review the quality management strategies, policies and practices of two higher education institutions (HEIs) in the non-regime conflict-affected northwest of Syria (NWS), selected as representative of the emerging HE sector in the area since 2015, and to explore the potential benefits of a risk-management approach to quality assurance, a model that places context at its heart to help mitigate identified risks that might undermine delivery of quality HE. A mixed-method approach, was adopted, combining an analysis of the two HEIs administrative documents, with fourteen semi-structured interviews with senior administrative and teaching staff, and a survey of 120 of their 2019/20 graduates. Findings indicated that a risk-management approach would allow HEIs in NWS to develop strategies, policies and practices that would better respond to their conflict-affected realities, and the need for a more transparent and democratic management approach to decision-making and management/staff/student relations and communication. A set of risk-management quality assurance recommendations are offered for consideration by all Syrian HEIs in NWS, to allow the development of management policies, strategies and practices that mitigate risks to delivery of quality HE services. Equally important is to acknowledge the resilience and adaptability of the two study universities, and their commitment to sustaining access to HE for local and displaced communities, despite ongoing insecurity and deteriorating economic and social conditions. © 2022